Frequently Asked Questions



At Party Smarti we try and make online shopping fun, easy and convenient. Here are some of the common questions we get asked. Should you not find what you are looking for, please send an email to

How do I place an order?

Have a look at the Party Smarti online store. Click “add to cart” on the items you wish to buy. These will then be added to your basket. When you are done shopping, click on your basket and proceed with your order, following the instructions.

Do you have a specific item in stock?

If you can’t find an item in our catalogue that you are looking for, you are welcome to contact us for a theme or product and we will do our best to find it for you. We have thousands of items on our store and it is not always possible to keep every item in hand.

How can I see the products before I buy them?

All products are displayed on our website and although we try our best to display accurate images, items may sometimes deviate slightly from our pictures.

If I place an order will I get all of the items ordered?

Once we receive your order we will confirm stock availability and get your package ready to ship.

How do I pay for my order?

Payments can be made safety and conveniently using our online payment methods.

What reference I must use when I make payment?

Please use your reference that appears when you place your order.

Can I order now and pay later?

Orders are only confirmed once payment is received.

What if I pay and you can’t get stock of certain items?

We update our stock lists once a week, however if we do receive large orders and run out of stock we will advise you as soon as possible. We will advise you when we will be receiving the next batch of stock or if we cannot receive any more. You then have the option of ordering other products or receiving a refund.

Once I place an order online how long will it take to receive the information I need?

You will receive paperwork within 12 hours of placing your order.

How can I make changes to my order once I have submitted it online?

Please make your change as soon as possible after ordering. We can’t change any items once we have processed the order our side or sent you your waybill number.

Do you deliver or can I collect?

We are an online party store and do not have a walk in shop. All items are delivered throughout South Africa via a courier.

How much does the delivery cost?

The delivery cost is dependent on the area you are in. Fees range from approximately R90.00 – R195.00 to your door, this is for up to 15Kgs. Certain areas will require an estimate from our courier service provider. Delivery may take between 3-10 days depending on stock availability and custom orders.

How long does to take to receive the items once I have paid?

We try and have all orders delivered within 3-10 working days from receipt of payment; this can vary depending on the range of items you are ordering, the area you are in as well as if you order custom items.

My party is this weekend, can you help?

Please email us the items you are interested in. We can then advise if we are able to send your products in time. Overnight delivery charges may apply.

If I do not like the product can I have a refund?

Please see our refund policy.

Will my order be delivered to my door or to my post office?

We use a courier company to deliver your items. Please give us an address that someone will be available during work hours to sign for your items. Please also make sure your address is correct.

How do I track my order?

Once your order is dispatched, we will send you a tracking number and the courier companies details.

I received a product and it is damaged, what do I do?

We take care to package our products to avoid any damages. If you receive an item that is damaged, please leave it as is, email us and send us a picture. We will then make arrangements to send you a replacement. Please advise us within 48 hours of receiving your package.

What is your physical address?

We are an online shop and do not have a physical collection point.

What are your trading hours:

Our business never stops!

If the pack size is 10, can I buy 8?

All products are sealed in a pack of a certain quantity. Unfortunately we cannot amend quantities.

Can you source items which are not on your website?

Please email us ( and we will see what we can do.

Are the balloons supplied inflated or un inflated?

All balloons are supplied deflated.

Have any Questions?

Please contact us and we'll gladly help you.